Ricky Wallace
Canal Street Admin. Center
Information Technology Services Dept.

In a year with COVID-19 challenges and a move to remote learning, our districtís network and network related systems are more important than ever! Educators and students alike rely on our network to access online tools, curriculum and remote classrooms every day. This nominee is an excellent choice for Santa Rosa County School Related Employee of the Year because he routinely goes above and beyond to ensure the reliability of our network infrastructure and provide that access. Within the past year, for example, this nominee worked the entire length of spring break as part of a team dedicated to standing up remote learning for students as part of the districts COVID response. He has worked hours upon hours of overtime, taking time away from his own family, to replace or repair malfunctioning equipment and perform essential updates or upgrades so that internet downtime is avoided or minimized. He helped plan for, and implement, METRO circuit speed upgrades around the district to prepare for distance learning demands on the network. In the past year, this nominee has also been responsible for implementing the new ITS ticketing system (Incident IQ) to help speed up issue response times, designing and implementing a new wireless authentication method with new SSIDs to improve network security, rolled out the new 3CX VOIP phone system to multiple locations, configured new XMC network management software for better visibility and reporting, and implemented iBoss cloud filtering services so that remote learning students could take home district laptops.